Wi-Fi & Networking · Plain-language help
Wi-Fi Connected but No Internet? Try These Safe Checks
Your device says it is connected to Wi-Fi, but websites and apps will not load. Use these safe checks to tell whether the problem is one device, the router, or your internet provider.
Quick answer
First, check a second phone or computer on the same Wi-Fi. If every device is offline, the modem, router, or internet provider is the likely cause. If only one device is affected, focus on that device and do not factory-reset the router.
Try these checks in order
Check a second device
Try opening a familiar website on another phone, tablet, or computer using the same Wi-Fi. This one test prevents you from resetting the whole network for a problem limited to one device.
Look for an internet outage
Check your internet provider's app, status page, or support number. A neighborhood outage cannot be fixed by changing settings inside your home.
Restart the affected device
Turn the phone, computer, or TV fully off, wait 20 seconds, and start it again. If only that device was affected, test before changing anything else.
Restart the modem and router in order
Unplug power from the modem and router. Wait 30 seconds. Power the modem first and wait until its normal connection lights return, then power the router. Allow several minutes before testing.
Reconnect to the correct network
Confirm the device is using your home Wi-Fi name, not a guest network, extender with an old name, or a neighbor's network. Forgetting and rejoining the network may help if you know the Wi-Fi password.
Stop before using the reset pin
The small reset button can erase the internet and Wi-Fi configuration. Do not press it unless you have the provider details and are prepared to set the network up again.
Stop troubleshooting and get the right help if:
- The modem or router smells hot, is wet, sparks, or has damaged power wiring.
- You do not know the network password or provider settings and a reset would disconnect the household.
- The provider says service is active, every device is offline, and a normal power restart did not help.
Still stuck in the Rio Grande Valley?
Call or text Tech it Easy RGV for patient, on-site help. A standard service visit is $79 for up to 60 minutes. Online times are requests until we confirm them.
What to tell your tech
These details help us prepare. Please do not send passwords, recovery codes, or payment-card details.
- Which devices can and cannot get online
- The modem/router brand and which status lights are on or blinking
- Whether the provider reports an outage
- Anything that changed just before the problem started
Frequently asked questions
Related help
This guide provides general information for common household technology problems. It is not a guarantee of diagnosis or repair and is not a substitute for emergency, manufacturer-authorized, financial-fraud, or cybersecurity-incident support. See the Website Terms.